Staffing
Luxus Group runs a full recruiting operation on Crelate, managing candidate pipelines, client relationships, and business development simultaneously. It's a collaborative team where everyone shares context, which means when the notes are incomplete, everyone feels it.
"Of all the recruitment tools that are out there, when people ask me what are some of the ones that you like best, CoRecruit definitely comes up at the top." — Joy Fullerton, President, Luxus Group
The notes were never quite good enough. Not because the team wasn't trying, but because staying present in a conversation while also building an accurate record of it is genuinely hard. Pre-screens, client calls, job review sessions, and every interaction asked recruiters to split their attention between the person they were talking to and the notes they were supposed to be taking.
The result was predictable. Incomplete records. Missed details. A database that lagged behind what the team knew. Business development and account management would go into client conversations with missing context.
"It just captured a lot of those notes that we weren't getting before, or we weren't getting as good of notes that we would want from our recruiters taking pre-screens with our candidates or even sometimes when we would have calls with our clients." — Joy Fullerton, President, Luxus Group
Luxus Group adopted CoRecruit to fix the part of the process that no one had solved yet: getting what was said in a call into the ATS without anyone having to do it manually.
The integration with both RingCentral and Crelate meant captured notes synced directly into their database the moment a call ended. No buffer time. No manual entry. No wondering whether a colleague had logged their conversation yet. And beyond basic note capture, the intelligence layer meant anyone on the team could go back into a past conversation and ask specific questions without reading through an entire transcript.
"Now that there is the intelligence piece, we can go in and ask it specific questions about the conversation just in case we can't find it, or we just don't have time to go through and maybe read those notes real quick." — Joy Fullerton
Recruiters move from call to call without a buffer
The 15 to 20 minutes between calls that used to go toward getting notes into the system is gone. Recruiters finish one call and start the next. At the end of the day, they do a quick review to make sure everything looks right. That's it.
The whole team has visibility, not just the person on the call
Business development and account management can now read through pre-screens, check what was discussed, and go into client conversations fully briefed without having to chase a colleague for a summary.
Disputes get resolved with evidence
When a client claimed a conversation hadn't happened, Joy's team pulled up the transcript, found the relevant section, and sent it over. Clean, professional, resolved.
Recruitment billing disputes are very common (even if firms don’t admit it). A candidate gets placed six months after the initial introduction. The client conveniently forgets the conversation happened. Without a record, it's your word against theirs.
Luxus Group now has the record. CoRecruit captured the original conversation, logged when the candidate was submitted, and gave Joy's team what they needed to go back to the client and collect the fee. Professionally, with evidence, and without ambiguity.
"We were able to go back into CoRecruit, pull up transcript notes, and send snippets to say, 'Hey, we did discuss this. This is what we had gone over' and be able to send that back to the client in a polite way." — Joy Fullerton
There's a version of every recruiting call where the recruiter is half-present. Typing, scribbling, trying to capture everything while also trying to build rapport. Joy's team doesn't have that version anymore.
CoRecruit handles the record. The recruiter handles the relationship. And the notes that come out the other side are better than anything the team was producing manually, because they were built from the full conversation, not from what someone managed to write down while distracted.
"You can just kind of sit back, relax, have a conversation, and really focus on who you're talking to versus having to say at the beginning, 'Hey, if I don't answer right away, it's just because I'm taking notes'. We don't ever have to say that anymore." — Joy Fullerton, President, Luxus Group
We evaluated multiple approaches, and CoRecruit was the only solution that effectively addressed the challenge of capturing and operationalizing real-time conversation data in a practical, scalable way.
"I was able to go into the intelligence and say, 'Hey, can you give me that list of the clients that we are no longer working with?' and it popped out that whole list for us." — Joy Fullerton
Book a demo and find out why recruitment agencies trust CoRecruit to reduce admin and move candidates faster.
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